Propuesta de mejora del servicio al cliente en llamadas entrantes vía telefónica en la sección de servicios en línea, Compañía Nacional de Fuerza y Luz. (Record no. 1027)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00946nam a2200253 u 4500 |
| 001 - CONTROL NUMBER | |
| control field | 000007351 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240710161402.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 161026s2010 xx r 000 0 spa d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UIA |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | TCD 4040 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Martínez Solano, Francis Alexander |
| 245 10 - TITLE STATEMENT | |
| Title | Propuesta de mejora del servicio al cliente en llamadas entrantes vía telefónica en la sección de servicios en línea, Compañía Nacional de Fuerza y Luz. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | San José, Costa Rica : |
| Name of publisher, distributor, etc. | Martínez Solano, |
| Date of publication, distribution, etc. | 2010. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 125 p. : |
| Other physical details | 28 cm. |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Tesis Ingeniería Industrial |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Licenciatura Ingeniería Industrial |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Tutor Lic. Juan Carlos Méndez Vega |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Lector Lic. Sergio Barboza Gutiérrez |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | TCD 4040 |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | INGENIERÍA INDUSTRIAL |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVICIO AL CLIENTE |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CNFL |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Universidad Internacional de las Américas |
| Subordinate unit | Carrera de Ingeniería Industrial |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Biblioteca Sede Central San José | Biblioteca Sede Central San José | 30.07.2018 | TCD 4040 | 031255 | 30.07.2018 | 30.07.2018 | TFG en CD |